On-the-Go initiative for motorists achieved a 94.3 per cent customer satisfaction rate

With 991 beneficiaries this year, the "On-the-Go" programme for drivers has proven successful, according to the most recent figures from Dubai Police, which were released on Tuesday. Additionally, the programme has achieved a 94.3% customer satisfaction score and restored 803 misplaced objects to their owners.

Available at 138 participating gas stations, On-the-Go assists drivers with filing reports and completing paperwork associated with small collisions, insurance claims and misplaced property. The procedure is expedited and finished in a matter of minutes by committed employees who have received police training. If drivers would rather have a paper copy of the document, they can get one without going to a police station or using the police app.

Major General Dr. Adel Al Suwaidi, Chairman of the Police Stations Board of Directors; Brigadier Ali Khalfan Al Mansouri, Director of the General Department for Community Happiness; First Lieutenant Majid bin Saad Al Kaabi, Head of On-the-Go; representatives from the partnering fuel supply companies; and a number of dignitaries, officers, and journalists were present at the press conference on Tuesday to learn the figures.

The working of On-the-Go initiative:

• The driving licence, car registration and insurance certificate are among the papers that drivers provide to the On-the-Go employees at the service stations. In order to handle the insurance claim, the staff takes photos of the car damage and issues the accident report.
• The On-to-Go service costs Dh 150. Pregnant women, senior citizens, and people of determination, can receive the service for free.
• Emirates National Oil Company (ENOC), Abu Dhabi National Oil Company (ADNOC), and Emirates General Petroleum Corporation (Emarat) are the fuel supply providers in Dubai that are working together on this endeavour.

Maj Gen Dr. Al Suwaidi provided an overview of the initiative's development since its launch in 2015, emphasising its crucial role in strengthening the police and security apparatus. Notable achievements include the public reporting 733 minor traffic accidents at petrol stations, 258 hit-and-run incidents and 187 car repairs.

About 150,000 minor accident reports have been filed since the program's introduction in 2015; each station files 80–100 reports a month on average.

Maj Gen Dr. Al Suwaidi also emphasised the initiative's benefits to community well-being, government-private sector collaboration, reaction times for security patrols, security coverage, and visitation reduction at police stations.

The smooth experience was described by service users, who emphasised how simple it was to report little incidents at petrol stations and get fast assistance. Their happiness with Dubai Police's innovative and accessible services, which are available at all stations, is evident from the fact that this efficient approach saved them the time and effort of having to visit a police station.