The third edition of the CX Evolve Summit, organized by KT Events in collaboration with CXSA, is slated to take place on August 24, 2023 in Dubai, UAE. This premier event will bring together industry pioneers, thought leaders, and CX aficionados to examine the latest trends, insights, and tactics in delivering extraordinary customer experiences.
In today's cutthroat business world, the value of a pleasant client experience cannot be overstated. According to recent research, a whopping 94% of consumers consider a great experience equally as important as the actual product or service when making repeat purchases. Furthermore, 74% of consumers have already shown a propensity to transfer brands if they do not achieve the desired experiences. With consumer loyalty on the line, businesses must rise to the occasion and provide "wow" experiences that stand out.
The epidemic has pushed the digital-first approach, helping companies to develop with customers and service providers in this era of digital change. The CX Evolve Summit will shine a light on how businesses can change from reactive to proactive, anticipate consumer wants, and govern customer experiences in order to establish everlasting brand loyalty. Attendees will acquire essential insights on providing value beyond personalization while protecting privacy and data integrity, resulting in hyper-personalized, one-of-a-kind, and socially responsible companies that inspire customer trust.
The program for the CX Evolve Summit is wide, including subjects such as the future of customer experience till 2030, the problems businesses confront during digital transformation and the technologies that will define customer experiences in 2023 and beyond. Discover the CX silver bullets, master the art of CX design and consumer insight collecting, and investigate customer-centric innovation and design. Employee training and empowerment, adapting to the constant "new normal," the convergence of digital and physical CX, the collaboration of AI and human touchpoints, enhancing e-commerce and WhatsApp experiences, harnessing the voice of the customer and generating actionable insights, leveraging social media for enriching customer experiences, and understanding customer experience in the government sector are all key focus areas at the summit.
The CX Evolve Customer Experience Awards, in collaboration with Khaleej Times, aim to recognize and promote the best in Customer Experience in the GCC area. The awards, which recognize organizations and people who have proven great achievements in this arena, serve as a monument to the industry's CX Champions' passion and ingenuity. The entries will be rigorously evaluated by esteemed judges, all of whom are seasoned thought leaders and practitioners with considerable local and international experience. Strategic partner Content Square, technology partner FlyTxt, and gold sponsors Freshworks, Majorel, QuestionPro, Survey to connect, Exotel, and Zoho have all extended their support to foster knowledge-sharing and networking opportunities.
Visit https://khaleejtimesevents.com/cx-evolve to learn more about the summit, register, and take the first step towards understanding the secrets of amazing customer experiences, or contact us at [email protected].
