A new mobile service has been launched by the Dubai Municipality that shall make life easier for senior citizens and people of determination in the emirate. The initiative, called 'happiness vehicle', will allow the community to get help whenever they have to complete transactions.
All seniors and people of determination have to do is book the vehicle by specifying the required service and their location. Then, an employee from the municipality will visit their residence to help them with the service.
Customers can book the vehicle by contacting the Municipality Call Centre at 800900. He or she will receive a call from the centre so the date and location can be finalised and verified prior to the visit.
The employee will then head to the customer’s residence to offer the service and hand over the documents required for the services directly.
The municipality had conducted several pilot visits with the vehicle, and these showed how useful the service is to the community. The trial was also aimed at enhancing the performance of the Happiness Vehicle and those in charge of the initiative by collecting feedback and suggestions to further improve the experience.
