Major telecom companies offer several portability services, allowing users to keep your number regardless of service provider

Important documents and services, including your bank account and Emirates ID, are connected to your phone number in the United Arab Emirates. Since you'll need to update important documents and inform your contacts, switching mobile network providers or phone numbers might be a daunting thought. No matter which service provider you choose, you may maintain your number using number portability services provided by major telecom firms in the nation. To aid you in the process, consider the following guide:

A copy of your Emirates ID is required to process your request. Additionally, your most recent wage certificate must be shown. In order to be eligible for a postpaid plan, you must make at least Dh2,500 a month in income.

Turning to du:

You can visit any du store to get assistance, and speak with a customer support agent. 

On the other hand, you may also resolve things online if you're more of a digital type. Simply visit the du website and adhere to these simple instructions: 

Visit du.ae. 

'Change number to du' will appear after clicking the du symbol. 

Type in the cellphone number you want to send to du. 

Select 'Postpaid' or 'Prepaid' based on your preferred cellphone plan. 

Select a monthly mobile power plan from du. 

After that, Du will give you an active SIM and deliver your SIM card right to your door. Therefore, be careful to provide all of your personal information accurately, including your name, address, and phone number.

Through SMS, you will be informed of the progress of your request. You may also give 800 CHANGE (800 242643) a call to find out how your request is progressing. 

Turning to e&:

You may also visit any e& shop and ask a customer care agent for assistance, just like you can with du. 

You may also resolve it online by going to the e& website and taking these simple actions: 

Select "consumer." 

To view the 'How to switch' page, scroll down. 

By clicking "here," you may complete the form. 

After that, a customer service agent from e& will be in touch with you to help.

Similarly, you may ask their chat representatives for help. 

Navigate down the webpage until you reach the 'Need help?' section. 

Between the "FAQ" and "Do Not Call Registry" tabs, choose "Live Chat." 

Please provide your details, including your phone number and name. 

Write "How do I switch phone service to e& and retain my phone number" in the chat window. 

To learn more about MNP, click it. 

The 'How to switch' page will then be displayed to you. 

By clicking "here," you may complete the form. 

To help you, a customer service agent from e& will get in touch with you.

Your existing service provider needs to suspend your number in order to ensure that your request is handled efficiently. It is also advised by e& that you clear all outstanding debts with your present operator. Before your e& services are activated, you will have a grace period during which you can pay off any outstanding bills.

Changing to Virgin Mobile 

Click "Transfer my number to Virgin Mobile" after visiting the Virgin Mobile website. 

Enter the number that is currently with your carrier. 

Register for a Virgin Mobile account. 

Verify the request you made. 

Additionally, you may use the Virgin Mobile app to accomplish it: 

Use the Virgin Mobile app to register. 

Select "Bring Your Current Number From The Menu" after tapping on "My Numbers." 

Verify that your Emirates ID is still valid.

After that, Virgin will provide you a temporary phone number to use while the transfer is being handled. Only once you have made payment for the prepaid plans you have selected will your request be transferred. It will take one business day for your request to be completed if you're transferring from e&. If you're transferring from du, it will take two business days for your request to be processed. 

Fees You won't be charged more when you move to du, except from the usual activation fee for your Pay As You Go (prepaid) plan. In the meanwhile, there is no activation cost if you want to purchase a postpaid plan.

It's free to move to Virgin Mobile and e&. If you decide to buy a postpaid plan, you may have to pay a one-time fee depending on the package you choose.